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We want your experience with Hymen Kit to be straightforward. Please review our return, refund, and cancellation information before placing your order.
Last Updated: October 1, 2026Overview
At Hymen Kit, we understand that intimate wellness products require additional care when it comes to returns and refunds. Our policy is designed to protect customer privacy, hygiene, and product safety.
Because intimate products may be subject to hygiene and safety restrictions, certain products may not be eligible for return once they have been opened or used.
Return Eligibility
A product may be eligible for a return when all applicable conditions are satisfied.
- The return request is submitted within the applicable return period stated on your order or product page.
- The product has not been opened, used, altered, or damaged after delivery.
- The original packaging and included items are retained.
- The product is returned in a condition that allows it to be safely inspected and, where permitted, resold.
- The return complies with applicable laws and our hygiene requirements.
Non-Returnable Items
For hygiene, safety, and customer protection reasons, certain products may not be eligible for return.
- Opened or used intimate wellness products.
- Products with broken or removed hygiene seals.
- Products that have been damaged after delivery due to improper handling or use.
- Products returned without required original packaging, where the packaging is necessary for hygiene or safety.
- Items specifically identified as non-returnable on the product page or during checkout.
Applicable consumer protection laws may provide rights that cannot be excluded by this policy.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us as soon as reasonably possible.
To help us resolve the issue, we may request your order number and photographs showing the condition of the package or product.
Tell us what happened and provide your order details.
If requested, provide photographs or other relevant information.
Our team will review the issue and explain the available resolution.
Order Cancellation
You may contact us to request cancellation of an order as soon as possible after placing it.
Cancellation may not be possible once an order has entered processing, been prepared for shipment, or has already been dispatched.
If your order can no longer be cancelled, you may be able to request a return after delivery, subject to the applicable return and hygiene requirements.
Refunds
Once an approved return has been received and inspected, we will notify you about the status of your refund.
Approved refunds are generally issued to the original payment method used for the purchase, unless applicable circumstances require another method.
Original shipping charges may not be refundable unless required by applicable law or the return is due to an error, defect, or other qualifying circumstance.
Exchanges
Because Hymen Kit products may be subject to hygiene restrictions, direct exchanges may not always be available.
Where an exchange is permitted, our support team will explain the available options based on the product, order status, and applicable return requirements.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection rules, return shipping costs may be the responsibility of the customer.
Do not send a product back without contacting our support team first. We will provide return instructions where a return is approved.
When contacting us about a return, please avoid including unnecessary sensitive personal information in your message.
How to Request a Return
To request a return or refund, please follow these steps:
Contact Us
Email our support team with your order number and a brief description of your request.
Wait for Instructions
Our team will review your request and let you know whether the order qualifies for a return.
Send the Product
If approved, follow the return instructions provided by our support team.
Receive Your Refund
Once the return has been received and approved, your refund will be processed according to this policy.
Contact Us
If you have questions about a return, refund, cancellation, or damaged order, our support team can help.
Please include your order number when contacting us about an existing order.
This Refund & Returns Policy is a general website template and should be adapted to your actual business practices, products, payment providers, shipping arrangements, and the consumer protection laws applicable to the countries where you sell. Consider obtaining legal advice before publishing the final policy.
We're Here for You.
Have a question about your order or our return policy? Contact our support team and we'll be happy to help.
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